Terms of Service

1. Overview

This website, gencivie-official.com (the "Site"), is operated by Botane. Throughout the Site, the terms "we", "us" and "our" refer to Botane. By visiting the Site or purchasing a product from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please do not use the Site.

2. Use of the Site

You may use the Site only for lawful purposes. You must not use the Site to transmit any harmful code, attempt to gain unauthorised access to our systems, or infringe the rights of others. You confirm that you are at least the age of majority in your place of residence.

3. Products and pricing

All prices are displayed in pounds sterling (GBP) and include applicable taxes unless stated otherwise at checkout. We reserve the right to modify prices, promotions, and product availability at any time without notice. Product images are for illustration purposes; minor variations may occur.

4. Orders and payment

When you place an order, you receive a confirmation email summarising your purchase. We reserve the right to refuse or cancel any order, for example in cases of suspected fraud or pricing errors; in such cases any amount paid will be refunded. Payment is collected at the time of order through the secure payment methods offered at checkout. We never store your full payment card details.

5. Shipping and returns

Shipping conditions are described in our Shipping Policy. Returns and refunds, including our 90-day money-back guarantee, are described in our Return & Refund Policy.

6. Product information

Our products are cosmetic products intended for external use only. Always read the instructions and perform a patch test before first use. Product information on the Site is provided for general information and does not constitute medical advice. If you have a skin condition or medical concern, consult a healthcare professional before use.

7. Intellectual property

All content on the Site, including text, images, logos, and page design, is our property or used under licence, and is protected by applicable intellectual property laws. You may not reproduce, distribute, or exploit any content without our prior written consent.

8. Limitation of liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.

9. Personal data

Your personal data is processed in accordance with our Privacy Policy.

10. Changes to these Terms

We may update these Terms from time to time. The current version is always available on this page, and changes take effect upon posting. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

11. Governing law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have non-exclusive jurisdiction.

12. Contact

Questions about these Terms can be sent to support@gencivie-official.com.