Shipping Policy

Order processing

Orders are processed within 1 to 2 working days from our UK warehouse. Orders placed on weekends or public holidays are processed on the next working day. You will receive a confirmation email as soon as your order has been dispatched, including a tracking number where available.

Delivery times

Standard delivery typically takes 5 to 10 working days after dispatch, depending on your location and the shipping method selected at checkout. Delivery estimates are provided at checkout and may vary during promotional periods or public holidays.

Shipping costs

Shipping costs, including any free shipping offers, are displayed at checkout before you complete your order.

Order tracking

Once your order has been dispatched, you can track it using the tracking number provided in your dispatch confirmation email. If you have not received tracking information within 3 working days of placing your order, contact us at support@gencivie-official.com.

Delays and issues

If your parcel is delayed, lost in transit, or arrives damaged, contact our support team at support@gencivie-official.com and we will resolve the issue promptly, including sending a replacement or issuing a refund where appropriate.

Contact

Our customer service team is available 24/7 at support@gencivie-official.com.