Privacy Policy
1. Who we are
This privacy policy describes how Botane ("we", "us") collects, uses, and protects your personal information when you visit gencivie-official.com or place an order. For any privacy question or request, contact us at support@gencivie-official.com.
2. Information we collect
- Order information: name, billing and shipping address, email address, phone number, and details of the products you purchase. Payment is processed by our payment providers; we never see or store your full card details.
- Device information: IP address, browser type, time zone, pages viewed, and how you interact with the Site, collected through cookies and similar technologies.
- Communications: messages you send to our support team.
3. How we use your information
- To fulfil orders: processing payment, arranging shipping, and providing order confirmations and invoices.
- To communicate with you, including customer support and, where you have agreed, marketing messages you can opt out of at any time.
- To screen orders for potential risk or fraud.
- To improve and optimise the Site, including analytics and advertising performance measurement.
4. Sharing your information
We share personal information with service providers who help us operate the store: our e-commerce platform (Shopify), payment processors, shipping carriers, and analytics and advertising partners. Each provider processes your data only to provide its service to us. We may also share information to comply with applicable laws or a lawful request.
5. Cookies
Cookies are small files stored on your device that help the Site function (such as keeping your cart) and help us understand how visitors use the Site. You can control or delete cookies through your browser settings; disabling some cookies may affect how the Site works.
6. Data retention
We retain order information for as long as necessary to provide the Service and to comply with our legal obligations (including tax and accounting requirements), after which it is deleted or anonymised.
7. Your rights
Depending on your location, including under UK data protection law, you have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us at support@gencivie-official.com. You also have the right to lodge a complaint with your data protection authority.
8. Changes
We may update this policy from time to time to reflect operational, legal, or regulatory changes. The current version is always available on this page.
9. Contact
For any privacy request: support@gencivie-official.com.